Apprenticeship information

Posted in blog posts on 28 July 2010 by Leon Paternoster
12 comments on this article

You can download Apprenticeship registration and certification forms and related documents from our website.

Read more information on Contact Centre and Customer Service Apprenticeships and The Institute's role in certification and registration. You can also download documents from this section of our site.

Comments

  • “

    we need err workbook cust ser app

    ”
    reenaq on 31 July 2010
  • “

    ''we need err workbooks for customer service apprenticeships''

    Thank you

    ”
    Stella Mullock on 2 August 2010
  • “

    When will the framework documents for the new QCF framework be available?

    ”
    Gareth on 3 August 2010
  • “

    Please note that we only deal with certification; questions about the QCF framework should be referred to http://www.cfa.uk.com/

    You can download the ERR workbook from our site: http://www.instituteofcustomerservice.com/5478-5564/Framework-4-ERR-Induction-Checklist-2006.html

    ”
    Leon Paternoster (Institute of Customer Service) on 4 August 2010
  • “

    Could you forward me the new 2010 customer service frameworks for apprenticeships?

    Thanks

    ”
    brenda filmer on 18 August 2010
  • “

    Hi Brenda,

    We no longer publish the customer service frameworks for apprenticeships. We're responsible for the registration of learners in Scotland and the certifications of achievers for all customer service and contact centre apprenticeships throughout the UK.

    Thanks,

    Leon

    ”
    Leon Paternoster (Institute of Customer Service) on 18 August 2010
  • “

    Do we still send ICS certificate request forms to you if the candidates are on the old framework?

    Thanks.

    ”
    Kylie on 2 September 2010
  • “

    Perhaps I could take this opportunity to explain that we have not received any notification of any changes to the current arrangements from any government appointed bodies responsible for these MA activities. Therefore current arrangements continue until such time as any official information is forthcoming.

    As always we will communicate any future change as soon as we receive official notification ourselves.

    Caroline Chaplin
    internal services manager
    Institute of Customer Service

    ”
    Caroline Chaplin on 3 September 2010
  • “

    Hello, I am trying to find the assessment strategy for Customer Service (under the QCF) apologies if it is on here! There is a link from the C&G website that takes you to your home page.
    Many Thanks!

    ”
    Sarah Woodhead on 15 September 2010
  • “

    Hello Sarah. We do not publish the assessment strategy on this website. You need to visit the Council for Administration (CfA) website.

    Thanks,

    Leon

    ”
    Leon Paternoster (Institute of Customer Service) on 15 September 2010
  • “

    Hello

    Can you please advise if there is a new Certificate Request Form to be completed for apprentices who complete their qualification after 13th April due to the changes made by The Apprenticeship, Skills, Children and Learning Act?

    Also can you please confirm it is still yourselves who issue Customer Service certificates, we received information some time ago that this might be changing and to await a ministerial announcement, but as yet have heard nothing?

    Thank you

    ”
    Kim on 12 May 2011
  • “

    Hello Kim,

    This announcement should answer your questions:

    http://www.instituteofcustomerservice.com/1711-7404/Announcement-Apprenticeship-Frameworks-for-Customer-Service-and-Contact-Centres-in-England-and-Wales.html

    ”
    Leon Paternoster (Institute of Customer Service) on 16 May 2011

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