Conference 2012: Customer service: the competitive advantage

At our 2012 Conference business leaders and policy makers will explain how investing in your customer service will achieve better bottom line results.

This year's speakers include:

• Norman Lamb MP, minister for employment relations, consumer and postal affairs, on trust and preparing for the end of the recession
• Mike Rogers, group chief executive, LV= on some tried and tested employee empowerment strategies
• David MacLeod, chair, government–sponsored employer–led task force on employee engagement on aligning your employee engagment strategy with the findings from the government's report
• Fred Sirieix, general manager, Galvin at Windows on inspiring your team

The conference will take place at the London Marriott Hotel Grosvenor Square on 6 March.

Tickets and more info available from the Conference website.