The Institute's research provides unique insight into key issues and trends affecting customer service performance, with recommendations to help organisations to assess their business impact. 

The Institute of Customer Service provides organisations with analysis and tools to improve customer satisfaction and business performance

How did your organisation perform in the bi-annual UKCSI?

Providing a benchmark for the state of the nation every six months. Find out more about the UKCSI 

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An introduction to research from Jo Causon