The Institute's research provides unique insight into key issues and trends affecting customer service performance, with recommendations to help organisations to assess their business impact.
The Institute of Customer Service provides organisations with analysis and tools to improve customer satisfaction and business performance
The UK Customer Satisfaction Index is a unique business indicator which tracks customer satisfaction in the UK, covering 13 sectors and over 180 organisations.
Insights and advice on the big issues in customer service today and tomorrow, from ROI to complaints handling to employee engagement.
Bespoke research & insight
The Institute of Customer Service can work with you to deliver customised analysis tailored to your organisation’s specific needs.
Providing knowledge into a number of customer service subjects. Literature reviews enable you to keep up to date with industry leaders.
An important source of information, white papers provide valuable insight and proposals for the future success of customer service.
How did your organisation perform in the bi-annual UKCSI?
Providing a benchmark for the state of the nation every six months. Find out more about the UKCSI
Find out more
Would you like to find out more about Institute research, benchmarking, accreditation or training & qualifications?