Benchmarking & Accreditation

We offer a range of benchmarking and accreditation services that will help you find out how good your service is, what you need to do to improve it and demonstrate the quality of your training.

By becoming an organisational member of The Institute of Customer Service you'll be able benefit from all of these services as part of your membership package.

Underpinned by research and professional standards

All of our benchmarking & accreditation services are underpinned by our research into customer priorities and our national standards for customer service.

“

Our membership benefits include the opportunity to benchmark the service we provide against other private and public sector organisations…

”

Alison Fraser, chief executive, (Sandwell Council)

Get your training accredited with TrainingMark

If your organisation is running its own customer service training scheme like Ford Retail's Moments of Truth we can help you demonstrate that it meets our national standards for customer service. Find out more about TrainingMark.

Customer satisfaction measurement and service diagnostics

If you want to find out what your customers think about the service you're offering, and compare it to other organisations in your sector and region, we can survey your customers and compare their responses to those of 26,000 other adults. Find out more about the UK Customer Satisfaction Index.

We also offer a way to survey your staff to assess your organisation's committment to your processes, strategy and culture and people. Find out more about ServCheck.

Demonstrate your service levels

ServCheck and The UK Customer Satisfaction Index underpin our customer service accreditation programme, ServiceMark. Find out more about ServiceMark.