Professional Development

Professional development helps people learn a set of transferrable skills that improve motivation and bottomline performance.

The Institute's qualifications: The Professional Awards

We offer a range of programmes for employees across an organisation. Our awards:

• demonstrate participants are customer service professionals
  
• increase motivation and confidence
• raise awareness of future potential
• improve career prospects
• improve problem solving skills
• help employers meet regulatory requirements
  

Find out more about our Professional Awards.

Training

We've devised two short training courses, one aimed at frontline staff the other at team and department managers. Find out more about our training programme, ServiceFocus.