The page you were looking for cannot be found.
This may be because we have changed our site recently. Please choose from the following options:
Follow us on Twitter for news as it happens.
Follow our channel for latest video clips from the Institute
Join the discussion on LinkedIn
Subscribe to the Institute newsletter
give us a call on
+44 (0)207 260 2620
or send us a message
Institute of Customer Service, a company limited by guarantee
Registered office: Bridge House, 4 Borough High Street, London, SE1 9QQ, Registered in England No: 3316394© Institute of Customer Service, 2015