Case Studies

From regional networking events to benchmarking exercises, we found The Institute was always on hand to provide support or advice.

Lyreco and organisational membership

Lyreco's Lesley Roberts discusses their organisational membership. Lyreco have implemented our Professional Awards and are looking to undertake our customer service standard, ServiceMark.

Ford Retail and The Institute's training accreditation

Ford Retail got their customer service training programme Moments of Truth accredited by The Institute through our TrainingMark programme.

Individual membership of The Institute

Companion member Shirley Thorne discusses how individual membership has helped her career, and her colleagues'.