Case Studies
From regional networking events to benchmarking exercises, we found The Institute was always on hand to provide support or advice.
Tom Davies, citizen engagement manager (Transform Sandwell)
Lyreco and organisational membership
Lyreco's Lesley Roberts discusses their organisational membership. Lyreco have implemented our Professional Awards and are looking to undertake our customer service standard, ServiceMark.
Ford Retail and The Institute's training accreditation
Ford Retail got their customer service training programme Moments of Truth accredited by The Institute through our TrainingMark programme.
Individual membership of The Institute
Companion member Shirley Thorne discusses how individual membership has helped her career, and her colleagues'.
Find out about membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.