UK Customer Satisfaction Index results January 2012
Today we publish the latest (January 2012) UK Customer Satisfaction Index (UKCSI) results. The UKCSI is the national measure of customer satisfaction – we gauge the quality of customer service in the UK by collecting around 26,000 survey responses each year. The results are published every six months.
- the index proves the link between customer satisfaction and sales performance
- retail still the strongest performing sector for UK customer service
- growing gap between top and bottom–rated sectors for service
- organisations struggle to deliver consistent service across channels