Customer service standard - ServiceMark
ServiceMark is an organisational accreditation which consists of self-diagnosis, customer satisfaction measurement and independent assessment.
The benefits of ServiceMark
Achieving the ServiceMark will help you:
- identify where you need to make improvements
- develop action plans for service improvement
- demonstrate your continuing commitment to service improvement
- improve customer retention reducing the cost to serve per customer
- increase customer referrals
- improve staff satisfaction and reduce attrition rates
Read a case study of how EdExcel have used ServiceMark and see a list of some organisations that have achieved the standard.
What’s involved?
You’ll need to pass three components:
- self-assessment (via our ServCheck survey)
- customer feedback measurement (via our UKCSI business benchmarking service, for example)
- independent, on-site assessment
Read more about the ServiceMark process.
What to do next:
- complete our enquiry form
- call us on 0207 260 2620
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.