Customer satisfaction measurement - UKCSI Business Benchmarking
UK Customer Satisfaction Index Business Benchmarking is based on our six monthly UKCSI survey, which collects around 26,000 responses to questions about the service consumers receive. We can ask your customers the same questions and benchmark your customer satisfaction ratings nationally and by sector.
We can survey your customers and rate the service you offer against the organisations listed in the UKCSI. This will help you answer these questions:
- how satisfied are your customers?
- do you know where you need to improve?
- are you better than your competitors?
- how big is the gap between you and the best?
What we do
- survey your customers, using the same questions as the UKCSI
- chart the results, based on responses of 100 or more of your customers
- compare the results with the latest UKCSI results
- license you to download all the data on your organisation
- license you to download all data from one sector (subject to restrictions on use)
- find out more about UKCSI Business Benchmarking and how much it costs
- fill in the contact form
- call us on 0207 260 2620