Continuous Professional Development
Continuous professional development (CPD) provides a framework for developing knowledge and skills so you can further your career.
Benefits of CPD
If you register for CPD you'll:
- keep your customer skills up to date
- maintain your professional status
- improve your career prospects
- receive a certificate confirming you continue to meet our professional standards
Register for CPD now (it's free).
“How many times do you actually look at the way you have handled a situation and evaluate it? Is there anything you could have done differently? Would the outcome have been the same?
”Daryl Lucas on CPD (read more from Daryl)
What's involved?
You'll reflect on and record learning experiences at work. These might include:
- dealing with challenging situations
- receiving or providing on the job training
- attaining qualifications
- attending workshops, seminars, conferences etc.
- carrying out research
What do I need to do to complete CPD?
You'll need to submit the following to The Institute:
- a self–assessment form
- a learning log
- a personal profile that records the impact and benefit of your CPD activities
We'll provide these documents on registration.
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.