Trusting the internet: developing an eService strategy
- £15.00
Published 2001. This report provides a blueprint for delivering service excellence on the web. Ten key steps are identified to help organisations develop effective eService strategies and KPIs.
Published 2001.
This report provides a blueprint for delivering service excellence on the web. Ten key steps are identified to help organisations develop effective eService strategies to provide added-value services to Internet customers. The report offers guidelines on creating an effective eService strategy and suggests key performance indicators to monitor progress.
The research project was sponsored by Anglian Water, The Post Office, Thames Water and Ventura.