Temkin Group insight report: May 2010 customer experience survey
Posted in white papers and articles on 8 June 2010 by Leon Paternoster
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This report was compiled from a survey that was conducted by the Temkin Group during May 2010. The purpose of the research was to identify the current state of customer experience within companies.
The results of this research indicates companies have a strong desire to improve their customer experience. Respondents also recognize that they have a long way to go. But there’s a lot of activity underway, which bodes well for future improvements.
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