Finance (banks) Sector UKCSI Presentation July 2010
£200.00UK Customer Satisfaction Index results for the finance (banks) sector. The presentation also includes complaints information, such as the nature of the problem, resolution time and satisfaction with the final outcome.
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The UKCSI is the national measure of customer satisfaction. It's based on the results of an online questionnaire that is completed by a representative sample of 26,000 UK adults.
These are the organisational results for the finance (banks) sector. The report also includes sector-level complaints information, such as the nature of the problem, resolution time and satisfaction with the final outcome.
© Institute of Customer Service 2010. All rights reserved. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means – electronic, mechanical, photocopying, recording or otherwise.