UK Customer Satisfaction Index results

The UKCSI results are presented in detailed sector by sector presentations which allow you to:

  • compare your sector's customer satisfaction results against the overall UKCSI
  • compare individual organisations against the overall UKCSI and other organisations
  • view results by channel – e.g. online, phone, in writing, etc.
  • compare complaint handling satisfaction scores by sector, organisations featured in the sector and compare to the overall index complaints score

Download a free sample.

If your organisation does not appear in the sector results the Institute can organise your own bespoke business benchmarking survey.

January 2012 results

  • Automotive Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Automotive sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Finance (banks and building societies) Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Finance (banks and building societies) sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Finance (insurance) Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Finance (insurance) sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Leisure Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Leisure sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Public Services (local) Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Public Services (local) Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Public Services (national) Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Public Services (national) Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Retail (food) Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Retail (food) Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Retail (non-food) Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Retail (non-food) Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Services Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Services Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Telecommunications Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Telecommunications Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Tourism Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Tourism Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Transport Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Transport Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

  • Utilities Sector UKCSI Results January 2012

    £1000.00
    Organisational results for the Utilities Sector and sector-level complaints information. This publication may be shared in part or in full for use within the purchasing organisation only. This permission includes reproduction and/or transmission of the publication in any form or by any means - electronic, mechanical, photocopying, recording or otherwise.
    This product is a downloadable PDF

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