Contingency model of an organisation

A way of looking at an organisation that recognises that it is shaped and defined by many things including its people, the technology it uses, its structure and culture and what is going on in the world outside.

All these are constantly changing and a change in any one of them affects all the others.  So the contingency model helps us to understand how changes drive and shape an organisation.  Particularly, it helps us to understand what needs to be changed to improve the customer service that the organisation can provide.