Customer charter
Posted in glossary on 25 June 2010 by Default Admin
add a comment to this article
add a comment to this article
Some organisations choose to tell customers about their service offer in a statement of what they will do for the customer and call it a customer charter.
Some customer charters set out what the organisation will do to compensate a customer when customer service has not been delivered in line with the charter.
A customer charter is a statement of intent and is generally not part of the contract that a service deliverer makes with its customer.
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.