Customer experience
Posted in glossary on 25 June 2010 by Default Admin
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Customer experience is what a customer feels and remembers about the customer service that he or she has received.
The customer experience of an individual customer service transaction affects the customer relationship and influences customer expectations for the future.
When a customer is about to receive customer service his or her customer expectations are influenced by all the customer experiences that he or she has had in the past both with your organisation and with others.
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