Individual membership
Membership of the Institute of Customer Service will help you develop your career in customer service, share knowledge and best practice and network with other professionals.
Leaders and managers
We offer two types of membership for people who lead and manage customer service and create an environment where customer service practitioners can meet a defined national standard.
Students and practitioners
We also offer membership to customer service staff who have completed a recognised qualification and to those working towards a qualification.
Find out how we can help you become a customer service professional.
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.