Organisational membership
Why should we join The Institute of Customer Service?
Join us: Call 01206 571716 or send us a message.
The economic environment
Rising customer expectations and a difficult financial environment pose a challenge for organisations in both the private and public sectors. Organisations that can answer questions such as How do I do more with less? and How do I ensure my service differentiates me from the competition? will be at an advantage and will come through these difficult conditions in a stronger position.
Chief executive Jo Causon discusses the Institute's role
How we can help
We offer a range of benefits that will help your organisation improve its service levels from top to bottom:
- a set of professional qualifications that develop staff customer service skills across all levels
- benchmark your service levels against other organisations
- measure your achievement against a framework of national standards
- gauge the effectiveness of your internal processes
- access authoritative customer service knowledge and best practice advice
- engage nationally and regionally with other members
Join us: Call 01206 571716 or send us a message.
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.