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Member forum: Developing emotional intelligence in a service context
1515 February 2012CoventryForum hosted by the Camping and Caravanning club that will show how using emotional intelligence (EI) leads to measurable service improvements.Member forum: Developing customer experience strategies for acquisition, retention and efficiency
2929 February 2012WokinghamRightNow hosted forum where we'll examine how to deliver an exceptional customer experience across all communication channels.
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