Best practice benchmarking

Content tagged with Best practice benchmarking

Articles

• The Benchmarking Book

• World-Class Public Services

• UK Customer Satisfaction Index results July 2010

• World-class service: Definition, promotion and measurement

• Organisational membership: Lyreco

• Customer satisfaction measurement and defining service standards: Transform Sandwell

• Bausch and Lomb: focusing on the customer during times of change

• Great Guns Marketing: Using ServiceMark to drive growth

• Liz Jackson interviews Institute chief executive Jo Causon

• Edexcel: Using the Institute's service standard

• UK Customer Satisfaction Index January 2011, Retail (food) sector results

• First TransPennine Express: using membership to raise bottom line performance

Downloads

• Business Systems (UK) Ltd – Annual Conference 2010, Jo Causon

  Our chief executive Jo Causon presented to the BusinessSystems conference, giving an overview of how

• UK Customer Satisafaction Index Sectoral Presentation: Service Sector July 2009

  A UK Customer Satisfaction Index report for sample purposes. Please note that the layout and colours

• UK Customer Satisfaction Index July 2010 executive summary

  Overview of the six monthly survey of 26,000 British customers' experience of customer service.

Products

• How important is employee satisfaction to customer service?

  This review explores the link between employee satisfaction and looks at factors that contribute to

• World-class Service

  Literature review that explores the meaning of the term 'world-class service' (WCS), models to promo

• Automotive Sector UKCSI Presentation July 2010

  Organisational results for the automotive sector. The report also includes sector-level complaints i

• Finance (banks) Sector UKCSI Presentation July 2010

  UK Customer Satisfaction Index results for the finance (banks) sector. The presentation also include

• Finance (insurance) Sector UKCSI Presentation July 2010

  Organisational results for the finance (insurance) sector. The report also includes sector-level com

• Leisure Sector UKCSI Presentation July 2010

  Organisational results for the leisure sector. The report also includes sector-level complaints info

• Public Services (local) Sector UKCSI Presentation July 2010

  Organisational results for the public services (local) sector. The report also includes sector-level

• Public Services (national) Sector UKCSI Presentation July 2010

  Organisational results for the public services (national) sector. The report also includes sector-le

• Retail (food) Sector UKCSI Presentation July 2010

  Organisational results for the retail (food) sector. The report also includes sector-level complaint

• Retail (non-food) Sector UKCSI Presentation July 2010

  Organisational results for the retail (non-food) sector. The report also includes sector-level compl

• Services Sector UKCSI Presentation July 2010

  Organisational results for the services sector. The report also includes sector-level complaints inf

• Telecoms Sector UKCSI Presentation July 2010

  Organisational results for the telecoms sector. The report also includes sector-level complaints inf

• Tourism Sector UKCSI Presentation July 2010

  Organisational results for the tourism sector. The report also includes sector-level complaints info

• Transport Sector UKCSI Presentation July 2010

  Organisational results for the transport sector. The report also includes sector-level complaints in

• Utilities Sector UKCSI Presentation July 2010

  Organisational results for the utilities sector. The report also includes sector-level complaints in

• return on investment in customer service: the bottom line report

  Our research into evidence of the financial returns from customer service. It comprises a survey of

• Utilities Sector UKCSI Presentation January 2011

  Organisational results for the Utilities sector and sector-level complaints information. This public

• Automotive Sector UKCSI Presentation January 2011

  Organisational results for the automotive sector and sector-level complaints information. This publi

• Finance (banks and building societies) Sector UKCSI Presentation January 2011

  Organisational results for the Finance (banks and building socities) sector and sector-level complai

• Finance (insurance) Sector UKCSI Presentation January 2011

  Organisational results for the Finance (insurance) sector and sector-level complaints information. T

• Leisure Sector UKCSI Presentation January 2011

  Organisational results for the Leisure sector and sector-level complaints information. This publicat

• Public services (local) Sector UKCSI Presentation January 2011

  Organisational results for the Public services (local) sector and sector-level complaints informatio

• Public services (national) Sector UKCSI Presentation January 2011

  Organisational results for the Public services (national) sector and sector-level complaints informa

• Retail (food) Sector UKCSI Presentation January 2011

  Organisational results for the Retail (food) sector and sector-level complaints information. This pu

• Retail (non-food) Sector UKCSI Presentation January 2011

  Organisational results for the Retail (non-food) sector and sector-level complaints information. Thi

• Services Sector UKCSI Presentation January 2011

  Organisational results for the Services sector and sector-level complaints information. This publica

• Telecommunications Sector UKCSI Presentation January 2011

  Organisational results for the Telecommunications sector and sector-level complaints information. Th

• Tourism Sector UKCSI Presentation January 2011

  Organisational results for the Tourism sector and sector-level complaints information. This publicat

• Transport Sector UKCSI Presentation January 2011

  Organisational results for the Transport sector and sector-level complaints information. This public