Service quality

Content tagged with Service quality

Articles

• Surrey County Council nominated for European call centre award

• World-class service: Definition, promotion and measurement

• Ford Retail: customer service training accreditation

• Improving contact centre performance and reducing costs

• Organisational membership: Lyreco

• Customer satisfaction measurement and defining service standards: Transform Sandwell

• The cost of waiting and cancelled appointments to UK businesses

• first direct and instilling a customer service DNA

• A closer look at Scottish Water

• The new Metro Bank - where customers come first

• Eurostar, customer experience and emotion and competitiveness

• Will London 2012 provide a great customer experience?

• The interview: Gwyn Burr, customer service and colleague director for Sainsbury's

• Customer service matters – whatever your position in the market

• Surrey County Council Channel Strategy

• Great Guns Marketing: Using ServiceMark to drive growth

• Sky rolls out Institute-accredited sales training programme

• Differences between NPS and CSAT? Who cares. It’s all about events and relationships.

• How Aldi's service shines in difficult economic times

• UK Customer Satisfaction Index Results July 2011

• CBI director general John Cridland: Taking a forensic approach to customer service

• Searching for service: Norman Broadbent's approach to executive recruitment

• Low pay in customer service: A symptom of how we really view service?

• Why understanding baby boomers, generation X and generation Y holds the key to smart 21st century cu

• Managing generation differences in contact centres

• Eight steps to superior customer experiences

• Time to stop delighting your customers?

• UK Customer Satisfaction Index January 2011, Retail (food) sector results

• Model for World Class Service

Downloads

• Why understanding baby boomers, generation X and generation Y holds the key to smart 21st century cu

  Paper that provides a framework for customer service leaders to analyse and manage the generation ga

Products

• Finance (banks) Sector UKCSI Presentation July 2010

  UK Customer Satisfaction Index results for the finance (banks) sector. The presentation also include

• World-class customer service: The what, the why, the how

  Report identifying the key factors that promote and determine world-class service (WCS). Explains ho

• UK versus US: reality and myth in customer service standards in these countries

  This literature review examines the difference between customer service standards in the US and the

• World-class Service

  Literature review that explores the meaning of the term 'world-class service' (WCS), models to promo