Service standards

Content tagged with Service standards

Articles

• Patient satisfaction in General Practice: Changes over 30 years

• UK Customer Satisfaction Index results July 2010

• Ford Retail: customer service training accreditation

• Customer satisfaction measurement and defining service standards: Transform Sandwell

• Shake-up in legal customer service

• One Unilever: using membership to implement customer service standards, a learning framework and ben

• Customer service: In a class of its own

• Improving patient experience in hospitals

• Will the demise of Consumer Focus be bad news for customers?

• A closer look at Scottish Water

• The new Metro Bank - where customers come first

• World-class service: Definition, promotion and measurement

• Edexcel: Using the Institute's service standard

• Will London 2012 provide a great customer experience?

• TOA Technologies 2010 Cost of Waiting Survey

• Sky rolls out Institute-accredited sales training programme

• Improving customer service standards in a regulated, non competitive industry sector

• Bovis Homes: Building quality, delivering service

• Differences between NPS and CSAT? Who cares. It’s all about events and relationships.

• The fog is lifting - the changing face of customer service

Downloads

• Panviva First Call Resolution Knowledge Exchange

  Business Process Guidance company Panviva surveyed 54 UK contact centres about customer service repr

• UK Customer Satisfaction Index July 2010 executive summary

  Overview of the six monthly survey of 26,000 British customers' experience of customer service.

Products

• World-class customer service: The what, the why, the how

  Report identifying the key factors that promote and determine world-class service (WCS). Explains ho

• UK versus US: reality and myth in customer service standards in these countries

  This literature review examines the difference between customer service standards in the US and the

• World-class Service

  Literature review that explores the meaning of the term 'world-class service' (WCS), models to promo

• Tourism Sector UKCSI Presentation July 2010

  Organisational results for the tourism sector. The report also includes sector-level complaints info