Complaints

Content tagged with Complaints

Articles

• How to complain about goods or services

• Social media: What your customers expect

• Managing your brand online: Dealing with complaints sites

• UK Customer Satisfaction Index results July 2010

• Poor complaints processes and customer loyalty in the telecoms sector

• Shake-up in legal customer service

• Getting meaningful feedback on your brand and avoiding social media distractions

• The cost of waiting and cancelled appointments to UK businesses

• UK Customer Satisfaction Index January 2011, Retail (food) sector results

• Social media and moving beyond transactional customer relationships

• Moving beyond transactional customer relationships with social media

• TOA Technologies 2010 Cost of Waiting Survey

• The real time dash for customer analytics

• Liz Jackson interviews Institute chief executive Jo Causon

• Improving customer service standards in a regulated, non competitive industry sector

• The rise of the monster customer

• How Aldi's service shines in difficult economic times

• Is fear the only thing stopping you from delivering customer service through social media?

• First TransPennine Express: using membership to raise bottom line performance

• No comment. No customer.

• What stops customers complaining?

Downloads

• UK Customer Satisafaction Index Sectoral Presentation: Service Sector July 2009

  A UK Customer Satisfaction Index report for sample purposes. Please note that the layout and colours

Products

• Retail (non-food) Sector UKCSI Presentation July 2010

  Organisational results for the retail (non-food) sector. The report also includes sector-level compl

• Services Sector UKCSI Presentation July 2010

  Organisational results for the services sector. The report also includes sector-level complaints inf

• Telecoms Sector UKCSI Presentation July 2010

  Organisational results for the telecoms sector. The report also includes sector-level complaints inf

• Tourism Sector UKCSI Presentation July 2010

  Organisational results for the tourism sector. The report also includes sector-level complaints info

• Transport Sector UKCSI Presentation July 2010

  Organisational results for the transport sector. The report also includes sector-level complaints in

• Utilities Sector UKCSI Presentation July 2010

  Organisational results for the utilities sector. The report also includes sector-level complaints in

• UK versus US: reality and myth in customer service standards in these countries

  This literature review examines the difference between customer service standards in the US and the