Customer feedback

Content tagged with Customer feedback

Articles

• Strategic feedback program

• When customer experience doesn’t meet expectations, even when we do the ‘right’ thing

• Social media: What your customers expect

• Managing your brand online: Dealing with complaints sites

• No comment. No customer.

• Greater Manchester Police and using Twitter to get a point across

• One Unilever: using membership to implement customer service standards, a learning framework and ben

• Getting meaningful feedback on your brand and avoiding social media distractions

• Gathering customer feedback offline and through social media

• Using social media to generate sales and gather feedback in the cruise liner industry

• Bausch and Lomb: focusing on the customer during times of change

• A closer look at Scottish Water

• Differences between NPS and CSAT? Who cares. It’s all about events and relationships.

• Q&A with O2 CEO Ronan Dunne

• NPS or satisfaction survey? Choosing the best survey for your organisation

• Using a single question customer measure: Satisfaction, NPS and beyond.

• How Aldi's service shines in difficult economic times

• UK Customer Satisfaction Index Results July 2011

• When customer experience amounts to more than a choice between good and bad

• first direct: co-creation pioneers

• Researching your customers' priorities and measuring customer satisfaction: A guide

• First TransPennine Express: using membership to raise bottom line performance

• Scottish Water proves customer focus reduces cost

• Keep your customers loyal by asking them the right questions

• Edexcel: Using the Institute's service standard

• Eurostar, customer experience and emotion and competitiveness

• Creating better customer experiences: Changing our approach to experience design by asking what if?

• The real time dash for customer analytics

• Liz Jackson interviews Institute chief executive Jo Causon

• Improving customer service standards in a regulated, non competitive industry sector

Downloads

• UK Customer Satisafaction Index Sectoral Presentation: Service Sector July 2009

  A UK Customer Satisfaction Index report for sample purposes. Please note that the layout and colours

Products

• Automotive Sector UKCSI Presentation July 2010

  Organisational results for the automotive sector. The report also includes sector-level complaints i

• Finance (banks) Sector UKCSI Presentation July 2010

  UK Customer Satisfaction Index results for the finance (banks) sector. The presentation also include

• Finance (insurance) Sector UKCSI Presentation July 2010

  Organisational results for the finance (insurance) sector. The report also includes sector-level com

• Leisure Sector UKCSI Presentation July 2010

  Organisational results for the leisure sector. The report also includes sector-level complaints info

• Public Services (local) Sector UKCSI Presentation July 2010

  Organisational results for the public services (local) sector. The report also includes sector-level

• Public Services (national) Sector UKCSI Presentation July 2010

  Organisational results for the public services (national) sector. The report also includes sector-le

• Retail (food) Sector UKCSI Presentation July 2010

  Organisational results for the retail (food) sector. The report also includes sector-level complaint

• Retail (non-food) Sector UKCSI Presentation July 2010

  Organisational results for the retail (non-food) sector. The report also includes sector-level compl

• Services Sector UKCSI Presentation July 2010

  Organisational results for the services sector. The report also includes sector-level complaints inf

• Telecoms Sector UKCSI Presentation July 2010

  Organisational results for the telecoms sector. The report also includes sector-level complaints inf

• Tourism Sector UKCSI Presentation July 2010

  Organisational results for the tourism sector. The report also includes sector-level complaints info

• Transport Sector UKCSI Presentation July 2010

  Organisational results for the transport sector. The report also includes sector-level complaints in

• Utilities Sector UKCSI Presentation July 2010

  Organisational results for the utilities sector. The report also includes sector-level complaints in

Pages

• UK Customer Satisfaction Awards