Customer satisfaction

Content tagged with Customer satisfaction

Articles

• How to keep your customers loyal

• Patient satisfaction in General Practice: Changes over 30 years

• When customer experience doesn’t meet expectations, even when we do the ‘right’ thing

• Stated importance, correlation, regression and key driver analysis

• How to improve contact centre service in 3 easy steps

• UK Customer Satisfaction Index results July 2010

• Customer service: In a class of its own

• How big US brands are focusing on service to provide ROI

• first direct and instilling a customer service DNA

• Bausch and Lomb: focusing on the customer during times of change

• The new Metro Bank - where customers come first

• Creating better customer experiences: Changing our approach to experience design by asking what if?

• The recession: Time to phone a friend

• Surrey County Council Channel Strategy

• Great Guns Marketing: Using ServiceMark to drive growth

• Liz Jackson interviews Institute chief executive Jo Causon

• Improving customer service standards in a regulated, non competitive industry sector

• Eight steps to superior customer experiences

• Time to stop delighting your customers?

• Institute Conference 2011

• Could the NHS learn something from John Lewis?

• UK Customer Satisfaction Index January 2011, Retail (food) sector results

• Which drivers affect ROI in customer service and can we measure them?

• Eurostar, customer experience and emotion and competitiveness

• Differences between NPS and CSAT? Who cares. It’s all about events and relationships.

• NPS or satisfaction survey? Choosing the best survey for your organisation

• Using a single question customer measure: Satisfaction, NPS and beyond.

• How Aldi's service shines in difficult economic times

• UK Customer Satisfaction Index Results July 2011

• When customer experience amounts to more than a choice between good and bad

• Researching your customers' priorities and measuring customer satisfaction: A guide

• Scottish Water proves customer focus reduces cost

• Running a large, B2B customer service operation: Interview with Phil Stewart of Virgin Media Busines

• Customer service: the new normal

• Measuring customer emotion: Trust, confidence and customer loyalty and advocacy

• Keep your customers loyal by asking them the right questions

• Customer satisfaction measurement in contact centres

Downloads

• UK Customer Satisafaction Index Sectoral Presentation: Service Sector July 2009

  A UK Customer Satisfaction Index report for sample purposes. Please note that the layout and colours

• UK Customer Satisfaction Index July 2010 executive summary

  Overview of the six monthly survey of 26,000 British customers' experience of customer service.

• Business Systems (UK) Ltd – Annual Conference 2010, Jo Causon

  Our chief executive Jo Causon presented to the BusinessSystems conference, giving an overview of how

• Panviva First Call Resolution Knowledge Exchange

  Business Process Guidance company Panviva surveyed 54 UK contact centres about customer service repr

Products

• Utilities Sector UKCSI Presentation January 2011

  Organisational results for the Utilities sector and sector-level complaints information. This public

• return on investment in customer service: the bottom line report

  Our research into evidence of the financial returns from customer service. It comprises a survey of

• Automotive Sector UKCSI Presentation January 2011

  Organisational results for the automotive sector and sector-level complaints information. This publi

• Finance (banks and building societies) Sector UKCSI Presentation January 2011

  Organisational results for the Finance (banks and building socities) sector and sector-level complai

• Finance (insurance) Sector UKCSI Presentation January 2011

  Organisational results for the Finance (insurance) sector and sector-level complaints information. T

• Leisure Sector UKCSI Presentation January 2011

  Organisational results for the Leisure sector and sector-level complaints information. This publicat

• Public services (local) Sector UKCSI Presentation January 2011

  Organisational results for the Public services (local) sector and sector-level complaints informatio

• Public services (national) Sector UKCSI Presentation January 2011

  Organisational results for the Public services (national) sector and sector-level complaints informa

• Retail (food) Sector UKCSI Presentation January 2011

  Organisational results for the Retail (food) sector and sector-level complaints information. This pu

• Retail (non-food) Sector UKCSI Presentation January 2011

  Organisational results for the Retail (non-food) sector and sector-level complaints information. Thi

• Services Sector UKCSI Presentation January 2011

  Organisational results for the Services sector and sector-level complaints information. This publica

• Telecommunications Sector UKCSI Presentation January 2011

  Organisational results for the Telecommunications sector and sector-level complaints information. Th

• Tourism Sector UKCSI Presentation January 2011

  Organisational results for the Tourism sector and sector-level complaints information. This publicat

• Transport Sector UKCSI Presentation January 2011

  Organisational results for the Transport sector and sector-level complaints information. This public

• Automotive Sector UKCSI Presentation July 2010

  Organisational results for the automotive sector. The report also includes sector-level complaints i

• Finance (banks) Sector UKCSI Presentation July 2010

  UK Customer Satisfaction Index results for the finance (banks) sector. The presentation also include

• Finance (insurance) Sector UKCSI Presentation July 2010

  Organisational results for the finance (insurance) sector. The report also includes sector-level com

• Leisure Sector UKCSI Presentation July 2010

  Organisational results for the leisure sector. The report also includes sector-level complaints info

• Public Services (local) Sector UKCSI Presentation July 2010

  Organisational results for the public services (local) sector. The report also includes sector-level

• Public Services (national) Sector UKCSI Presentation July 2010

  Organisational results for the public services (national) sector. The report also includes sector-le

• Retail (food) Sector UKCSI Presentation July 2010

  Organisational results for the retail (food) sector. The report also includes sector-level complaint

• Retail (non-food) Sector UKCSI Presentation July 2010

  Organisational results for the retail (non-food) sector. The report also includes sector-level compl

• Services Sector UKCSI Presentation July 2010

  Organisational results for the services sector. The report also includes sector-level complaints inf

• Telecoms Sector UKCSI Presentation July 2010

  Organisational results for the telecoms sector. The report also includes sector-level complaints inf

• Tourism Sector UKCSI Presentation July 2010

  Organisational results for the tourism sector. The report also includes sector-level complaints info

• Transport Sector UKCSI Presentation July 2010

  Organisational results for the transport sector. The report also includes sector-level complaints in

• Utilities Sector UKCSI Presentation July 2010

  Organisational results for the utilities sector. The report also includes sector-level complaints in

Pages

• UK Customer Satisfaction Awards