Contact centres
Content tagged with Contact centres
Articles
Top 50 UK Call Centres 2009
How to improve contact centre service in 3 easy steps
Customer satisfaction measurement in contact centres
Poor complaints processes and customer loyalty in the telecoms sector
A closer look at Virgin Media Business
The rise of the monster customer
Low pay in customer service: A symptom of how we really view service?
Home based contact centres - a time for new thinking?
Running a large, B2B customer service operation: Interview with Phil Stewart of Virgin Media Busines
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Why understanding baby boomers, generation X and generation Y holds the key to smart 21st century cu
Paper that provides a framework for customer service leaders to analyse and manage the generation ga
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