Customer information
Content tagged with Customer information
Articles
Patient satisfaction in General Practice: Changes over 30 years
Putting customers in control
A closer look at Virgin Media Business
Creating better customer experiences: Changing our approach to experience design by asking what if?
Generations, customer behaviour and service design
Social media and moving beyond transactional customer relationships
Moving beyond transactional customer relationships with social media
The rise of the monster customer
first direct: co-creation pioneers
Do we need more customer empathy during a recession?
Banking on change: How technology and customer behaviour are changing banking
Break down those barriers: Logica's Andy Green on innovative collaboration, personalised service and
Scottish Water proves customer focus reduces cost
The fog is lifting - the changing face of customer service
Products
return on investment in customer service: the bottom line report
Our research into evidence of the financial returns from customer service. It comprises a survey of
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.