Internet

Content tagged with Internet

Articles

• Put in your postcode, out comes the data

• How to shop safely online

• Fake websites

• Digital Window Shopping: The Long Journey to Buy

• Six great customer service technology projects for the future

• Social media: What your customers expect

• Managing your brand online: Dealing with complaints sites

• Mailchimp, emotional design and brand advocacy

• No comment. No customer.

• Consumer channel choice

• Online consumer buying behaviour and trends across Europe

• Putting customers in control

• A closer look at Virgin Media Business

• Social media, customer service and organisations - not just another channel

• Greater Manchester Police and using Twitter to get a point across

• Getting meaningful feedback on your brand and avoiding social media distractions

• Using social media to generate sales and gather feedback in the cruise liner industry

• Social media and moving beyond transactional customer relationships

• Surrey County Council Channel Strategy

• Liz Jackson interviews Institute chief executive Jo Causon

• The rise of the monster customer

• Q&A with O2 CEO Ronan Dunne

• Is fear the only thing stopping you from delivering customer service through social media?

• first direct: co-creation pioneers

• Banking on change: How technology and customer behaviour are changing banking

• Service in 2020: how will it look?

• Break down those barriers: Logica's Andy Green on innovative collaboration, personalised service and

• The fog is lifting - the changing face of customer service

• Running a large, B2B customer service operation: Interview with Phil Stewart of Virgin Media Busines

• Customer service: the new normal

• Protecting brands and reputations online

Downloads

• Protecting brands and reputations online

  White paper aimed at organisations that provides an overview of social media channels, protecting br

Products

• Consumer Channel Choice

  Literature review that explores the relationship between consumer motives and their choice of purcha