Brand
Content tagged with Brand
Articles
Protecting brands and reputations online
Death of the average customer
Putting customers in control
A closer look at Virgin Media Business
What's in a promise? Billions and billions served...
Shake-up in legal customer service
Social media, customer service and organisations - not just another channel
Greater Manchester Police and using Twitter to get a point across
Institute Conference 2011
How big US brands are focusing on service to provide ROI
Using social media to generate sales and gather feedback in the cruise liner industry
The new Metro Bank - where customers come first
Creating better customer experiences: Changing our approach to experience design by asking what if?
The interview: Gwyn Burr, customer service and colleague director for Sainsbury's
Belief, customer service and measuring its ROI by proxy
Generations, customer behaviour and service design
Liz Jackson interviews Institute chief executive Jo Causon
Why do I have to shout?
How Aldi's service shines in difficult economic times
Is fear the only thing stopping you from delivering customer service through social media?
Break down those barriers: Logica's Andy Green on innovative collaboration, personalised service and
How Steve Jobs and Apple made technology for customers
Running a large, B2B customer service operation: Interview with Phil Stewart of Virgin Media Busines
What is corporate reputation?
Social media: What your customers expect
Managing your brand online: Dealing with complaints sites
Mailchimp, emotional design and brand advocacy
Time to stop delighting your customers?
Downloads
Protecting brands and reputations online
White paper aimed at organisations that provides an overview of social media channels, protecting br
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