Creating a customer focused organisation
09
9 - 10 September 2010
12 Grosvenor Crescent, London, SW1X 7EE
2 day course offered by the Chartered Quality Institute
This two-day course is designed to help delegates understand the importance of a 'customer focused' culture, the concept of a proactive approach rather than a reactive approach to customer satisfaction and to help them contribute to the innovation of their organisation's products and services. The course addresses the process of identifying customer needs, those latent requirements that customers may not even know themselves but once discovered enables an organisation to stay one product ahead of the competition.
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.