FirstImpressions Training - free taster session
09
9 September 2010
London
FirstImpressions is our training course for frontline staff. This taster course will be run by Accelerator Solutions.
FirstImpressions is our two day training course for frontline staff. This taster course will be run by Accelerator Solutions.
Introducing FirstImpressions
- two one-day workshops, plus a half-day workplace assignment
- suitable for front-line service staff interacting face-to-face or via telephone
What you'll learn
- how to deal with difficult customers
- how to recognise the impact of verbal and non-verbal communication
- the 'you' factor
What you'll get
- a recognised award, suitable for use within personal development programmes
- individual membership of the Institute, guaranteeing independent recognition and support
- a visible, structured programme of investment in your service staff
Venue
1 Lyric Square, London, W6 0NB (map)
Find out more and call 0845 260 6886 to book a place.
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.