Member forum: Using tone of voice to improve the customer experience
18
18 October 2010
The Hospital Club, London
Forum looking at using tone of voice to reflect and enhance your company's values.
In our logo saturated world smart brands define themselves through language. This forum will show you how to create a tone of voice that reflects your company's personality and values.
Speakers include:
- Institute chief executive, Jo Causon
- Keith Waters, head of customer relations, Citroen
- Steve Hurst, editorial director, Customer Engagement Club
Hosted at The Hospital Club, Endell Street, London
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