Investigating, solving and answering complex customer problems

One day workshop for anyone whose job it is to answer complex customer problems.

One day workshop for anyone whose job it is to answer complex customer problems, including those that have been escalated to a number of people across the organisation and general, in-depth customer enquiries.

Focuses on written complaints and enquiries.

This course is delivered by our training partners Inspiring People. Visit their website for more details.

These training courses are open to Institute members and non–members. Members are entitled to to a 20% discount.