Member forum: Managing the service chain
03
3 November 2010
Rotherham
Member forum hosted by Royal Mail
Royal Mail manages one of the biggest contact centre operations in the UK, employing over 1500 people. Learn more about their operation — speakers include:
- Paul Roberts, head of consumer modernisation, Royal Mail Customer Services
- Pam Andrew, customer service manager (SME), npower
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.