Member workshop: Measuring Customer Satisfaction
07
7 October 2010
Edinburgh
Free to Institute members workshop on how to gather and use CSM data.
This workshop is fully booked. You can still register your interest below. We'll add you to the waiting list.
We'll be looking at:
- involving customers in identifying service priorities
- setting standards and measuring customer satisfaction
- how to use customer satisfaction results to motivate and engage staff
The workshop will be run by Stephen Hampshire of The Leadership Factor.
Venue
Scottish Building Society House
192 Dalry Road
Edinburgh, EH11 2EP
Map.
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