Director breakfast meeting: Retaining business confidence through service
31
31 January 2012
Bathgate
Breakfast meeting for chief executives and customer service directors to discuss business challenges, issues and solutions.
Our speakers will explain how their organisations are maintaining customer confidence in difficult economic conditions, through focusing on service.
The event will include a round-the-table discussion on this topic where you can share ideas and learning.
Programme
- 8.30am – Breakfast and networking
- 9.00am – Welcome and introductions, Shirley McNabney, account director, Institute of Customer Service
- 9.15am – Graham Hope, chief executive, West Lothian Council
- 9.35am – Joanne Casey, sales & marketing director, Mactaggart & Mickel Ltd.
- 9.55am – Jo Causon, chief executive, Institute of Customer Service
- 10.15am – Questions, answers and opening up the discussion, lead by Jo Causon
- 11.00am – Close
Venue
West Lothian Council, Bathgate Partnership Centre, South Bridge Street, Bathgate
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