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Assessor development programme
066 - 8 September 2010The Bentley Hotel & Leisure Club South Hykeham Lincoln LN6 9NH3 day course to help awards assessors prepare for their role.Creating a customer focused organisation
099 - 10 September 201012 Grosvenor Crescent, London, SW1X 7EE2 day course offered by the Chartered Quality InstituteFirstImpressions Training - free taster session
099 September 2010LondonFirstImpressions is our training course for frontline staff. This taster course will be run by Accelerator Solutions.FirstImpressions frontline staff training
1414 September 2010WorcesterFirstImpressions is our two day training course for frontline customer service staff.Southern member dinner
1515 September 2010Vanilla restaurant, LondonNetworking dinner for Institute members based in the South.Study visit: Dumfries and Galloway Housing Partnership
1515 September 2010George Square, Glasgow, G2 1DSStudy visit to Dumfries and Galloway Housing Partnership.Member forum: Managing the service chain
2121 September 2010RotherhamMember forum hosted by Royal MailSocial media: The evolving challenge
2121 September 2010Call Centre Expo, Birmingham NECInstitute social media forum held at this year's Call Centre Expo.ServiceManagement training for managers
2222 September 2010WorcesterServiceManagement is our three day, activity–based improvement course for team leaders and managers.Executive Breakfast
2323 September 2010Ellice Way, Wrexham Technology Park, Wrexham LL13 7YTExecutive breakfast hosted by MoneyPenny.Assessor development programme
2828 - 30 September 2010Moor Hall Hotel Four Oaks Sutton Coldfield B75 6LN3 day course to help awards assessors prepare for their role.Member forum - Nottingham Police
3030 September 2010NottinghamForum hosted by Nottingham City Division Police.Member forum: National Customer Service Week social media forum
055 October 2010SheffieldForum hosted by Ufi Learndirect on using social media to build communities and encourage self service.The Power of Living Brand Champions
055 October 2010LondonConference on making frontline teams brand champions. Speakers and case studies from organisations such as Orange, Lambeth Council and American Express.FirstImpressions frontline staff training
055 October 2010WorcesterFirstImpressions is our two day training course for frontline customer service staff.Member workshop: Measuring Customer Satisfaction
077 October 2010EdinburghFree to Institute members workshop on how to gather and use CSM data.FirstImpressions Training: Open Programme
077 October 2010LondonOur FirstImpressions training for frontline customer service staff. The Open Programme is for individuals or groups of eight or less delegates. Delivered by Accelerator Solutions.Investigating, solving and answering complex customer problems
1212 October 2010WorcesterOne day workshop for anyone whose job it is to answer complex customer problems.Member forum: Brighton Cityclean - Investment in People is the Key to our Success
1313 October 2010Royal Pavilion, BrightonCityclean provide in-house refuse, recycling and street cleaning services for Brighton and Hove City Council. Hear how they've made operational changes in order to become more customer centric.Member forum: Using tone of voice to improve the customer experience
1818 October 2010The Hospital Club, LondonForum looking at using tone of voice to reflect and enhance your company's values.
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