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Institute Conference 2012—Customer service: the competitive advantage
The Institute's 2012's Conference will take place at the London Marriott Hotel, Grosvenor Square on 06 March. Speakers include Edward Davey MP, minister for employment relations, consumer and postal affairs, LV= group chief executive Mike Rogers and David MacLeod, report commissioner, Department for Business Innovation and Skills.
Visit the Conference website to find out more and buy tickets.
Member forum: Developing emotional intelligence in a service context
1515 February 2012CoventryForum hosted by the Camping and Caravanning club that will show how using emotional intelligence (EI) leads to measurable service improvements.Multi-channel contact centres: Increasing customer value
2828 February 2012LondonPublic sector forum hosted by Inside Government that will help you develop a strategy for your contact centres. Includes an update of government policies and case studies that draw on the most effective customer service strategies.Member forum: Developing customer experience strategies for acquisition, retention and efficiency
2929 February 2012WokinghamRightNow hosted forum where we'll examine how to deliver an exceptional customer experience across all communication channels.Institute customer service training courses - taster sessions
2020 March - 20 November 2012London and EdinburghServiceFocus is our customer service training suite. These taster sessions are delivered by our business partners, Accelerator Solutions.
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.