http://www.instituteofcustomerservice.comen-gbCopyright: (C) Institute of Customer ServiceForum hosted by the Camping and Caravanning club that will show how using emotional intelligence (EI) leads to measurable service improvements.]]>http://www.instituteofcustomerservice.com/481-8733/Member-forum-Developing-emotional-intelligence-in-a-service-context.htmlhttp://www.instituteofcustomerservice.com/481-8733/Member-forum-Developing-emotional-intelligence-in-a-service-context.htmlWed, 25 Jan 2012 12:00:00 GMTPublic sector forum hosted by Inside Government that will help you develop a strategy for your contact centres. Includes an update of government policies and case studies that draw on the most effective customer service strategies.]]>http://www.instituteofcustomerservice.com/481-8377/Multi-channel-contact-centres-Increasing-customer-value.htmlhttp://www.instituteofcustomerservice.com/481-8377/Multi-channel-contact-centres-Increasing-customer-value.htmlThu, 10 Nov 2011 12:00:00 GMTRightNow hosted forum where we'll examine how to deliver an exceptional customer experience across all communication channels.]]>http://www.instituteofcustomerservice.com/481-8694/Member-forum-Developing-customer-experience-strategies-for-acquisition-retention-and-efficiency-.htmlhttp://www.instituteofcustomerservice.com/481-8694/Member-forum-Developing-customer-experience-strategies-for-acquisition-retention-and-efficiency-.htmlMon, 16 Jan 2012 12:00:00 GMTServiceFocus is our customer service training suite. These taster sessions are delivered by our business partners, Accelerator Solutions.]]>http://www.instituteofcustomerservice.com/481-8669/Institute-customer-service-training-courses---taster-sessions.htmlhttp://www.instituteofcustomerservice.com/481-8669/Institute-customer-service-training-courses---taster-sessions.htmlFri, 06 Jan 2012 12:00:00 GMT