Apprenticeships
Download key Apprenticeship registration and certification documents.
Customer Service Apprenticeships
There are eight Customer Service Apprenticeships in the UK:
Details of the customer service and contact centre National Occupational Standards can be found on the Council for Administration (CfA) website. The CfA is also responsible for the Apprenticeship frameworks.
Level 2
- Apprenticeship in Customer Service – England
- Modern Apprenticeship in Customer Service – Scotland (under development)
- Foundation Modern Apprenticeship in Customer Service — Wales
- Customer Service Apprenticeship NI – Northern Ireland
Level 3
- Apprenticeship in Customer Service – England
- Modern Apprenticeship in Customer Service — Scotland
- Modern Apprenticeship in Customer Service — Wales
- Customer Service Apprenticeship NI – Northern Ireland
Contact Centre Apprenticeships
There are seven Contact Centre Apprenticeships in the UK:
Level 2
- Apprenticeship in Contact Centres — England
- Foundation Modern Apprenticeship in Contact Centres — Wales
- Apprenticeship in Contact Centre Operations NI — Northern Ireland
Level 3
- Advanced Apprenticeship in Contact Centres — England
- Contact Centre Professionals Modern Apprenticeship — Scotland
- Modern Apprenticeship in Contact Centres — Wales
- Apprenticeship NI in Contact Centre Operations — Northern Ireland
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.