Selecting customer service staff
Selecting the right person to work in an in-bound contact centre or in a face to face customer service role is one of the most important decisions facing a manager.
How do you select the right person from a huge pile of CVs?
We can help with FirstStep.
Contact Institute partners Caliper for a free trial and more information.
This online psychometric test has been designed and validated by Institute member organisations. It will enable you to select people who will thrive in your specialist environment.
Developed in partnership with Institute member Caliper UK, FirstStep will help in your selection process.
The test looks at seven areas of individual make-up:
- problem Solving
- assertiveness
- helpfulness
- confidence
- diligence
- empathy
- sociability
Find out about organisational membership
Improve customer satisfaction, employee engagement and bottom line performance. Find out how membership can benefit your organisation.