About FirstStep
Empathy. Thoroughness. A natural willingness to help. They’re crucial qualities for any employee and in customer service roles they can be the difference between success and failure.
CVs and interviews go a long way — but there’s another tool you can use to help decide if the candidate in front of you is made of the right stuff.
It’s a simple online assessment with no expensive licence fees or training costs and is rigorously tested.
Contact Caliper for a free trial or more information
How does it work?
The psychometric test was developed with business partner Caliper UK. It takes around 30 minutes to complete online, with the results available almost immediately. They compare your applicant directly with the top customer service performers in a sample of Institute members, all of them major UK organisations.
The data produces a low, medium or high rating for seven areas:
- problem-solving
- assertiveness
- helpfulness
- confidence
- diligence
- empathy
- sociability
Who are Caliper?
FirstStep is managed by business partner Caliper UK. Caliper UK has helped recruit and develop people across the world for 50 years.
To find out more:
- visit: The Caliper website
- email: icsfirststep@caliperhs.co.uk
- phone: 01622 767880
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