Executive summaries
UK Customer Satisfaction Index July 2011 executive summary
UK Customer Satisfaction Index January 2011 executive summary
The results from our twice yearly survey of 26,000 UK adults show that customer satisfaction has increased slightly over the last six months, John Lewis and Waitrose remain the country's favourite brands for service and that concern with the government's spending cuts varies according to age and gender. Read the executive summary for more details.
UK Customer Satisfaction Index July 2010 executive summary
Overview of the six monthly survey of 26,000 British customers' experience of customer service.
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