List of member organisations

The following organisations are members of the Institute of Customer Service (as of January 2012):

See how we can help your organisation improve its service levels and profitability. Find out more about Institute membership.

Automotive

• Addison Lee
• ALD Automotive
• Audi UK
• Avis Europe plc
• BMW Group UK
• FMG Support Ltd
• Inchcape Fleet Solutions
• Manheim Remarketing
• Mazda Motors UK
• Mercedes-Benz Retail Group UK Ltd
• Nissan Motor (GB)
• Vauxhall Motors
• Volkswagen Group UK

Business Directory/Trade Association

• Ayrshire Chamber of Commerce and Industry
• Edinburgh Chamber of Commerce
• Glasgow Chamber of Commerce
• North East Chamber of Commerce
• South West Contact Centre Forum (Ltd)
• The Welsh Contact Centre Forum
• West Lothian Chamber of Commerce

Business Services

• ABa Quality Monitoring Ltd
• Alternative Networks plc
• Aon Hewitt
• Armchair Group
• arvato Public Sector Services Limited
• aura Corporation UK Limited
• Avanta Managed Offices Ltd
• Balfour Beatty Workplace
• BigHand Ltd
• Bottomline Technologies Europe Limited
• Business Systems Ltd
• Carillion Business Services Ltd
• Carillion Facilities Management
• Charter UK
• Colt Technology Services
• ConstructionSkills Shared Services
• Countrywide Accident Assistance
• CPM United Kingdom Limited
• Customer First Solutions
• CVS Ltd
• Daisy Communications Ltd
• Defence Academy College of Management & Technology
• Diversey UK Limited
• DPD
• Edinburgh Chamber of Commerce
• eg solutions plc
• Emery Ltd
• Ernst & Young LLP
• Exemplas Limited
• Experian
• Firmstep
• Great Guns Marketing Limited
• Hertfordshire Chamber of Commerce & Industry
• IDP Education (UK) Ltd
• Jobsite UK (Worldwide) Ltd
• Johnson Controls Limited
• LBM
• Liverpool Direct Limited
• Logica
• Market Intelligence International
• Mercer Limited
• Mystery Shoppers Ltd
• OC&C Strategy Consultants
• OCS Group
• ON-Brand Partners Ltd (NZ)
• PriceWaterhouse Coopers LLP
• PCLE Ltd – Farg Ltd
• PHS Group Ltd
• RCUK Shared Services Centre Ltd
• Red Lorry Yellow Lorry
• RightNow
• Satmetrix
• Securitas Security Services Ltd
• Speedy Hire plc
• Star Technology Services Ltd
• The Leadership Factor
• The Listening Company
• Unite the Union
• UNIT4 Business Software Limited

Charity

• Camelot UK Lotteries Ltd
• Cancer Research UK
• Wellcome Collection

Communications & Media

• Airtel Zambia
• Autotrader – Trader Media Group Ltd
• BBC
• BSkyB
• BT
• Chess plc
• Elsevier Limited
• Lebara Group
• Lucid
• O2 (UK) Limited
• Paradigm Services Ltd
• Parcelforce Worldwide
• PH Media Group
• Post Office Limited
• Royal Mail
• Royal Mail Group
• Snell Ltd
• Vodafone Business Services

Construction & Real Estate

• Balfour Beatty Construction Northern Limited
• Briggs Equipment UK Limited
• Clancy Docwra Ltd
• Europa Services
• Geoffrey Osborne Ltd
• Laing O'Rourke Infrastructure
• Land Securities
• Linden Homes Southern
• Mactaggart & Mickel
• Monteray Ltd
• N G Bailey – Bailey Maintenance
• Telereal Trillium

Education

• Anglia Ruskin University
• Bournemouth University
• British Council
• City of Wolverhampton College
• City University London
• Colchester Institute
• Coombe Girls' and Tolworth Girls' Schools Partnership
• EAL (EMTA Awards Limited)
• Edexcel
• Ofsted
• UCAS
• University of Essex
• University of West of England
• York St John's University

Electricity, Gas & Water

• Balfour Beatty Utility Solutions Limited
• British Gas
• C E Electric UK
• Dwr Cymru Welsh Water – Operations
• E.ON UK
• EDF Energy
• Electricity North West
• Enterprise Group
• GDF SUEZ Energy UK
• H2O Water Services Ltd
• Morrison Utility Services
• Northern Gas Networks Limited
• npower
• Scotia Gas Networks
• Scottish Water
• Severn Trent Water plc
• Southern Water
• Thames Water Utilities Limited
• The UK Smart Metering Group
• UK Power Networks
• United Utilities plc
• xoserve Limited
• Yorkshire Water
• Wales & West Utilities Limited

Financial Services

• AEGON UK
• Ageas Insurance Limited
• Assurant Services Ireland Ltd
• Atradius
• Aviva
• AXA Commercial Direct & Partnerships
• AXA PPP healthcare
• Bank of New York Mellon Asset Servicing
• BlackRock
• Capita Life & Pensions Services Ltd
• Capita Life and Pensions Services Ltd – Extension
• Capital One (Europe)plc
• Churchill
• Cirencester friendly
• Coutts
• Cunningham Lindsey
• Direct Line
• Ecclesiastical Insurance Group plc
• Europ Assistance Holdings Ltd
• First Active
• first direct
• Hornbuckle Mitchell
• Johnson Fleming
• Just Retirement
• Legal & General Group Protection
• Legal And General Group plc
• LeasePlan UK Ltd
• Lloyds Banking Group – Group Operations
• Lloyds TSB
• Lombard
• Loomis
• LV=
• Nationwide Building Society Customer Operations
• Nationwide Building Society
• NatWest Bank
• Novia
• Provident Insurance
• Prudential
• RSA Group
• Sainsburys Bank
• Santander UK plc
• Siemens Financial Services
• Simplyhealth
• Skandia
• Skipton Building Society
• St. James's Place Group
• The Co-operative Financial Services
• The One account
• The Royal Bank of Scotland
• Vertex Financial Services
• Visa Europe
• Wesleyan
• Westfield Health
• Zurich Financial Services

Government Dept/Agency

• Care Quality Commission
• ELEXON Ltd
• FCO Services
• Financial Ombudsman Service
• HM Revenue & Customs – Contact Centres
• Identity & Passport Service
• Ordnance Survey
• The United Kingdom Hydrographic Office
• UK Border Agency

Healthcare/Pharmaceutical

• Abbott Nutritional International
• arco Limited
• Bard Ltd
• Bausch & Lomb
• Baxa Ltd
• Baxter Healthcare Ltd
• Coloplast Limited
• Essilor Limited
• HPC
• Johnson & Johnson Vision Care
• Karl Storz Endoscopy (UK) Ltd
• Nutricia Ltd
• Phonak Group Limited

Legal Services

• Forum Law
• Quality Solicitors
• Shoosmiths

Leisure & Tourism

• Adnams
• Carnival UK
• Edinburgh Leisure
• English Heritage Customer Services
• Fife Sports and Leisure Trust
• Natural History Museum
• Sheffield International Venues Ltd
• The Camping and Caravanning Club
• The Thorpe Park Hotel and Spa
• Tottenham Hotspur Football Club
• Whitbread Hotels & Restaurants

Local Government & Services

• Aberdeenshire Council
• Ashfield District Council
• Barnsley Council
• Birmingham City Council
• Blackburn with Darwen Borough Council
• Brighton & Hove City Council
• Bron Afon Community Housing
• Broxtowe Borough Council
• Caerphilly County Borough Council
• Cheltenham Borough Council
• Cheshire East Council
• Cornwall Council
• Cotswold District Council
• Croydon Council
• Daventry District Council
• Derby City Council
• Dublin City Council
• Durham County Council
• East Northamptonshire Council
• East Riding of Yorkshire Council
• Essex County Council
• Fife Council
• Forest of Dean District Council
• Gloucester City Council
• Gloucester City Homes
• Gloucestershire County Council
• Hull City Council
• Lincolnshire County Council
• London Borough of Barking & Dagenham
• London Borough of Barnet
• London Borough of Bromley
• London Borough of Ealing
• London Borough of Hackney
• London Borough of Haringey
• London Borough of Havering
• London Borough of Lambeth
• London Borough of Lewisham
• London Borough of Sutton
• London Borough of Tower Hamlets
• Newark & Sherwood District Council
• Newcastle City Council
• Norfolk County Council
• North Kesteven District Council
• Northampton Borough Council
• Northamptonshire County Council
• Nottinghamshire County Council
• Nottinghamshire Police – Nottingham City Division
• Rother District Council
• Royal Borough of Kensington & Chelsea
• Sandwell Metropolitan Borough Council
• Shropshire Council
• South Lanarkshire Council
• South Northamptonshire Council
• Southend–on–Sea Borough Council
• Staffordshire County Council
• Stirling Council
• Stroud District Council
• Surrey County Council
• Tewkesbury Borough Council
• Torfaen County Borough Council
• Wakefield Council
• Wealden District Council
• West Lothian Council

Manufacturing

• Abbey Corrugated
• BAE Systems
• Buhler Ltd
• bpi.recycled products
• Brand – Rex Ltd
• BRC Limited
• Brett Martin Daylight Systems
• Everest
• Gü Chocolate Puds
• Kohler Mira Ltd
• Linx Printing Technologies Ltd
• Mars Drinks
• Martek Marine
• Nestlé Consumer Services
• Nuaire Ltd
• Stannah Stairlifts Customer Service
• Unilever

Miscellaneous

• Devonshire Square
• Farg Ltd
• Informa Shared Servce Centre
• Motability Operations
• SCDI

NHS

• Cambridge University Hospitals NHS Foundation Trust
• Colchester Hospital University NHS Foundation Trust
• Croydon Health Services NHS Trust
• Halton & St Helens Primary Care Trust
• Leicestershire Partnership NHS Trust
• NHS Sefton
• RJAH Oswestry Orthopaedic Hospital NHS Foundation Trust
• Royal College of Nursing Royal College of Nursing
• Sheffield Teaching Hospitals NHS Foundation Trust

Professional/Membership Body

• CIMA
• Institute of Directors
• The Chartered Institute of Public Finance & Accountancy
• The Institution of Engineering and Technology

Social Housing

• Aspire Housing
• Bromford Group
• Co–op Homes
• DGHP – Dumfries & Galloway Housing Partnership
• First Choice Homes Oldham
• Genesis Housing Association
• Gentoo Group
• Home Group
• ISOS Housing Group
• L&Q Group
• North Hertfordshire Homes
• Places for People
• Radian Group Ltd
• Richmond Housing Partnership (RHP) Group
• Sandwell Homes
• The Hyde Group
• Town and Country Housing Group

Training & Consultancy

• Accelerator Solutions
• Bluewater Strategies Ltd
• Bridge Training and Events
• Calcom Group Ltd
• Caliper Human Strategies UK Ltd
• Carol Carpenter Training Ltd
• Chartered Quality Institute
• Cskills Awards
• City & Guilds
• Customer 1st International Ltd
• Dancing Lion Training & Consultancy Ltd
• Executive Consulting LLP
• Inspiring People
• ManDev Limited
• Objective HR
• Procter
• rogenSi
• The Channel Islands Skills Academy
• The Wilsher Group
• Utilise T.D.S. Limited

Transport

• Traveline
• BVRLA
• First Great Western
• First ScotRail
• First TransPennine Express
• First UK Bus Division
• FirstGroup
• Keystone Distribution
• London City Airport
• Manchester Airport
• Messier Services UK
• Metro
• National express (UK Coach)
• Network Rail
• Northgate plc
• Serco Docklands
• South West Trains
• South Yorkshire Passenger Transport Executive
• The Go-Ahead Group
• Transdev Burnley and Pendle
• Translink
• Transport for London

Wholesale & Retail

• apetito Ltd
• Asda
• Boots
• Clarks International
• Damartex UK Ltd
• Gloucester Quays LLP
• Homebase
• J D Sports Fashion plc
• Lloyds Pharmacy
• Lyreco
• Marks & Spencer plc
• Penrith Co–Operative Society Ltd
• Sainsbury's Supermarkets Limited
• Starbucks Coffee Company
• The Cooperative Food Retail
• Waitrose
• WM Morrisons Supermarkets plc

See how we can help your organisation improve its service levels and profitability. Find out more about Institute membership.