customerfirst is aimed at and relevant to anyone working in customer service.
Latest edition, Vol 9 No. 3, June 2009
In this edition we look at how important customer service is in helping organisations survive the recession. Chief executive Jo Causon provides an overview of how ICS can help member organisations, Craig Pumfrey discusses how you can remain alert to customers’ views of your organisation while Jacqui Thomasen argues that consumers should realise that budget prices mean budget service.
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