customerfirst is aimed at and relevant to anyone working in customer service.
Latest edition, Vol 9 No. 5, November 2009
In this edition we look at how organisations need to invest in their staff in order to provide world class service. Caroline Tan compares the lives of frontline staff working in Norfolk and Zambia while Richard Parkes Cordock looks at some Gallup research into employee disengagement and how it can affect service levels.
Download a copy of this extract
Visit our online shop to order back numbers and subscribe to customerfirst.
Advertising in customerfirst
More than 35,000 customer service professionals read each issue of customerfirst.
You can get more information about advertising in customerfirst by downloading a media pack or dropping us an email.
Download the terms and conditions for advertising in customerfirst.