customerfirst

The publication for customer service professionals

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• customerfirst is the leading UK publication for customer service professionals.

It’s aimed at and relevant to anyone working in customer service, particularly people in front-line, customer-facing roles. customerfirst is the voice for everyone engaged in customer-related activities whether in the private, public or third sector.

Here you’ll find news, information, advice, ideas and best practice features, as well as the inspiration to help you improve your service to customers. Thought-provoking articles and commentaries also give you more insight into your work.

Our articles, features and opinion pieces reflect the realities and challenges you face if your work revolves around providing service and improving your customers’ experiences.

customerfirst is also a forum for learning – our readers use it to share and exchange their opinions and best-practice experiences.

• customerfirst comes out six times a year and is available to everyone – ICS members get it free.

If you’re a non-member, you can buy it either through subscription or individually at:

• £5 an issue if you live in the UK or Ireland, or
• £10 an issue if you live outside the UK or Ireland

You can also get hold of back issues. To buy the latest edition or other back issues of customerfirst please visit our online shop.

• Subscribe to customerfirst

Keep up to date with the world of customer service and ICS member activities by taking out a one- or two-year subscription to customerfirst.

Our subscription rates (which include postage and packing) are:

• £30 (for one year) or £54 (for two years) if you live in the UK or Ireland
• £60 (for one year) or £102 (for two years) if you live outside the UK or Ireland

To subscribe to customerfirst, please visit our online shop.

• Bulk purchases

Do what a number of our member organisations already do – get attractive special rates by buying customerfirst in bulk.

Number of copies                 Price per copy
51-200                                       £3.00 (€4.50)
201-500                                     £2.75 (€4.15)
501-750                                     £2.50 (€3.75)
751-1,000                                  £2.25 (€3.35)

These prices include postage and packing. You can order in bulk from our online shop.

If you’re interested in buying more than 1,000 copies or in annual subscriptions for multiple copies, please drop us an email for rate details.

• customerfirst directory

If you’re looking for information about suppliers of specialist services, try the customerfirst directory.

The directory promotes organisations that offer solutions and creative opportunities to customerfirst readers. Among other services, it covers business and industry support, consultancy and training, event organisation, marketing and design, and research and technology solutions.

Download the directory from our edition published in October 2008.

• Advertising in customerfirst

Did you know that more than 35,000 customer service professionals read each issue of customerfirst?

You can get more information about advertising in customerfirst by downloading  a media pack  or dropping us an email.

Download the terms and conditions for advertising in customerfirst.

• customerfirst features, articles and case studies

customerfirst is a great way of spreading information on all aspects of customer service. And here at ICS, we welcome your contributions, whether you’re from a member organisation, an individual member or a non-member. If you’ve got an interesting story, want to flag up an issue or have an experience – good or bad – to share with others, then we’d love to hear from you – just drop us an email.