If you’re involved in the ICS Professional Awards, see a separate list of Professional Awards events.
If you’d like to include an event in our diary, please contact our web editor.
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Manchester and Newcastle
Free breakfast briefings and workshops looking at how you can use cloud computing to improve service and cut costs
London
This personal development workshop introduces participants to the Strengths Deployment Inventory
One day workshop on tone, accuracy, structure and style in business writing
MemNet is a networking group for membership organisations. The conference will discuss driving membership numbers and management issues within member organisations.
ICS members are entitled to a discounted rate
Dumfries
Study tour of Dumfries and Galloway Housing Partnership
Northampton
Forum hosted by Johnson Diversey
Motherwell
ICS ServiceManagement and FirstImpressions Training from Lagta Group Training
NEC, Birmingham
The call centre event of the year.
Hammersmith, London
Free taster session for two ICS training programmes
Worldwide
In recognition and celebration of the contribution of customer service professionals
Two day course on how to respond to customer queries, problems and complaints
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Register for National Customer Service Week to recognise your customer service professionals