What’s On

All Public Conferences ICS Customer Service Forum ICS Members only events Events in Scotland Events outside UK Events in Oct. - Dec 2008 Events in Ireland ICS Professional Awards events Training courses Events in Jan. - Mar 2009 Events in Apr. - Jun. 2009 Events in July - Sept. 2009 Events in Oct.- Dec 2009

07 July and 08 July - Join the Conversation – Join the Service Cloud Manchester and Newcastle Free breakfast briefings and workshops looking at how you can use cloud computing to improve service and cut costs

09 July 2009 - SOCAPiE Working Better Together with SDI Workshop London This personal development workshop introduces participants to the Strengths Deployment Inventory

14 July 2009 - SOCAPiE Better Business Writing Workshop London One day workshop on tone, accuracy, structure and style in business writing

16 July 2009 - MemNet Conference 2009 London MemNet is a networking group for membership organisations. The conference will discuss driving membership numbers and management issues within member organisations.

22 July 2009 - SOCAPiE Handling Difficult People Workshop London ICS members are entitled to a discounted rate

20 August 2009 - ICS Study Tour - Dumfries and Galloway Housing Partnership Dumfries Study tour of Dumfries and Galloway Housing Partnership

08 September 2009 - ICS Customer Service Excellence Forum Northampton Forum hosted by Johnson Diversey

17 September 2009 - ICS ServiceManagement and FirstImpressions Training Motherwell ICS ServiceManagement and FirstImpressions Training from Lagta Group Training

22-23 September 2009 - Call Centre Expo and Customer Management Forum 2009 NEC, Birmingham The call centre event of the year.

22 September 2009 - ICS FirstImpressions and ServiceManagement taster session Hammersmith, London Free taster session for two ICS training programmes

5-11 October 2009 - National Customer Service Week 2009 Worldwide In recognition and celebration of the contribution of customer service professionals

13-14 October 2009 - Huthwaite Customer CARE course London Two day course on how to respond to customer queries, problems and complaints

 

 

 

 

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