We think that customer service professionals should be aware of what’s going on in the market and have events to attend that are relevant, interesting and stimulating.
That’s why our what’s on diary includes:
- ICS conferences
- special events, meetings and other events for ICS members only
- information on major conferences, seminars, exhibitions, shows and other events around the world
Use the drop-down list below to find events that meet your particular needs.
If you’re organising an event or know of events that you think we should include in our diary, please contact our web editor.
Ballsbridge Court Hotel, Dublin An event for representatives of ICS member organisations |
London Workshop for award managers in ICS member organisations |
Bishops Stortford, Herts This programme is only available to ICS Member Organisations who are working with the ICS Professional Awards. |
Prague, Czech Republic Differentiate your service, drive brand loyalty and plug the ‘Reality Gap’ to deliver consistently excellent customer experience.
|
Aberdeen Meeting for all ICS Council, Corporate, Business and Associate members |
Leeds For representatives from ICS member organisations. |
Birmingham An event for representatives of local authorities that are ICS members. |
Shipley, Yorkshire This programme is only available to ICS Member Organisations who are working with the ICS Professional Awards |
NEC Birmingham The largest dedicated exhibition and conference for the field service industry. |
NEC, Birmingham Three events at one location |
Hilton Birmingham Metropole Gala dinner and awards ceremony for the call centre industry. |
Colchester Meeting for all ICS Council, Corporate, Business and Associate members. |
Banbury, Oxon Meeting for all ICS Council, Corporate, Business and Associate members. |
Brixton, London An event for organisational members of the Institute of Customer Service hosted by the London Borough of Lambeth. |
Central London Recognition of the best in customer service in the UK. |
Stroud, Gloucestershire This workshop is open to all ICS accredited assessors and candidate assessors. |
East Midlands - TBA Forum for ICS organisational members |
Bury, Lancashire Forum for all ICS organisational members. |
Pinners Hall, City of London Event organised by British Bankers Association |
Central London A customer service event from the Chartered Quality Institute |
Smethwick, West Midlands Event for Awards Managers from organisations using the ICS Professional Awards |
Painters Hall, City of London Forum for ICS members in the banking and finance sectors |
Liverpool Seven of the world’s most prominent leadership and business strategists will provide an unrivalled executive learning opportunity in Liverpool. |
Glasgow The ICS FirstImpressions course is designed for staff aspiring to become customer service professionals. |
Hammersmith, West London A chance to sample an ICS foundation level training course |
Worldwide The week in which we especially recognise and celebrate the role of customer service professionals. |
Lewisham, SE London An event for ICS Professional Awards coaches & practitioners |
Brighton An event for those working towards an ICS Professional Award and their coaches |
Edinburgh An event for those working towards an ICS Professional Award and their coaches
|
Cardiff Event for ICS organisational members |
Bishops Stortford, Herts This programme is only available to ICS Member Organisations who are working with the ICS Professional Awards. |
Heathrow The 2008 ICS Annual Conference is an event that you really shouldnt miss. |
Caerphilly, Wales An event for practitioners working towards an ICS Professional Award and their coaches. |
Dublin An event for practitioners working towards an ICS Professional Award and their coaches |
Manchester Workshop for assessors working with the ICS Professional Awards |
Manchester An event for practitioners working towards an ICS Professional Award and their coaches. |
Rainham, Essex Workshop for ICS Professional Awards assessors |
Dubai, United Arab Emirates The Middle East's premier event for customer service professionals |
Cheltenham This workshop is for practitioners working towards an ICS Professional Award and their coaches. |
Hammersmith, West London A taster session for the ICS ServiceManagement training for team leaders and supervisors. |
Birmingham Event for assessors working with the ICS Professional Awards |
|
Belfast Event for ICS Professional Awards assessors |
Worldwide A global celebration of quality. |
Central London Meeting of ICS Council members. |
Cardiff The ICS FirstImpressions course is designed for staff aspiring to become customer service professionals. |
Tunbridge Wells, Kent This ICS assessor event is designed for accredited and trainee ICS professional award assessors. |
Edinburgh Meeting for all Council, Corporate, Associate and Business members. |
TBA (Birmingham area) This programme is only available to ICS Member Organisations who are working with the ICS Professional Awards. |
Amsterdam, The Netherlands |
London The meeting place for heads of shared services |
Edinburgh Workshop for ICS Professional Awards assessors |
Cirencester, Gloucestershire Workshop for managers who are responsible for the operation of the ICS professional awards within an organisation. |
Las Vegas, USA A global event for the contact centre sector. |
Central Hall, Westminster, London Uk's largest leadership forum |
London The ICS FirstImpressions course is designed for staff aspiring to become customer service professionals. |
Pontypool, Wales An opportunity for ICS members to discuss items of mutual interest. |