13-14 October 2009 - Huthwaite Customer CARE course
London
Customers no longer expect high levels of service, they demand it, and they don't hang around when it's not delivered. Enable and encourage good customer service for long-term relationships with clients and improve your bottom-line to boot.
This two-day course focuses on how to respond to customer queries, problems and complaints and how to resolve them effectively on the first contact wherever possible.
For more information or to make a booking contact Jayne McEcram on +44 (0)1709 521243, email jmcecram@huthwaite.co.uk or visit the event's web page. ICS members can claim a discount price of £506.
Venue
Sheraton Heathrow Hotel (map)
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