08 September 2009 - ICS Customer Service Excellence Forum

Northampton

Forum hosted by Johnson Diversey. Opportunity to network with other ICS members and discuss:

• The Johnson Diversey Customer Excellence Development Programme (Louise Robinson, customer service manager)
• The Customer Journey...Finding the Way (Tim Aston, iQ:eQ)
• Using ServiceMark to benchmark and improve customer service
• National Customer Service Week 2009

To book a place or for more information please contact membership director Bob Winnington (bob.winnington@icsmail.co.uk)

Download an agenda.

Venue

Weston Favell Centre, Northampton, Northamptonshire, NN3

Map

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