22 February 2010 - ICS ServiceManagement and FirstImpressions - free taster courses
Hammersmith, London
Accelerator Solutions offer a free taster session for two Institute training courses. They'll run through a few of the course activities and show you how organisations use the training.
If you'd like to book a place on this free session, contact Dan Milford on 0845 260 6886 (email dan@acceleratorsolutions.com):
ICS ServiceManagement helps customer service managers and team leaders:
- set team objectives
- communicate better
- create a customer focused culture
- organisea a team to deliver reliable customer service
FirstImpressions is aimed at front-line customer service staff.
Once the course is completed, staff are awarded an ICS Customer Service Foundation Certificate along with individual membership to the Institute for a year.
Venue
1 Lyric Square, Hammersmith, London, W6 0NB (map)
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